Ranked #1
Online Flooring Store

Our Site is Secure

SS
?

FAQ

Welcome to the FAQ or Frequently Asked Questions area of NetFloors.com! This section has been created to answer questions frequently asked by our customers. Your complete satisfaction is our primary goal. Please refer to this section first to best answer your questions If for any reason your question is not addressed here, please E-Mail or call us directly.


Who Is Our Customer

NetFloors.com specializes in sales of a wide assortment of Quality Brand Name Floor coverings to the Do It Yourself Customer or Homeowner Utilizing the services of a Professional Installer, Tenant Improvement Specialist and Flooring Contractors.

to the top
Why buy at NetFloors.com?

At NetFloors.com, we're committed to providing all our on-line customers with only the best. That's why you'll get only the best customer service. Only the best brands. Only the best and most convenient deliveries. Only the best overall prices. Your complete satisfaction is guaranteed.
When you make your flooring purchase with NetFloors.com, you're doing business with a company that's been in the industry for over 16 years. Which means you can have confidence we'll be there before and after your purchase.

We're NetFloors.com. Only the best Floors. Only the best prices.

NetFloors.com features online pricing that is up to 78% less than suggested retail prices. You can save up to thousands of dollars on your flooring project!

to the top

Our Pricing

NetFloors.com features online pricing that is up to 78% less than suggested retail prices. You can save up to thousands of dollars on your flooring project!

to the top
How to Order

Order Online

to the top
Payment Options

Our preferred method of payment is by credit card. We gladly accept Visa, MasterCard, Discover and American Express. You may input your credit card information directly for payment on our secure site.

We also accept payment by cashier's check or money order. Simply save and print your quote, and mail it along with your payment to: 7047 E. Greenway Parkway, Suite 250, Scottsdale, AZ 85254. Your order will be filled and shipped after receipt of payment.

to the top
Our Satisfaction Guarantee

NetFloors.com guarantees your complete satisfaction. If for any reason you are not satisfied, simply return the merchandise for a refund or credit. SEE RETURN POLICY FOR DETAILS. We are committed to providing every customer with the finest selection of brand name flooring at the best possible prices. In addition, we want your purchasing experience to be fast, convenient and worry free!

to the top
Are samples available?

Samples may be available for some products. If samples are available for a particular product the option to order and add them to your shopping cart will be given at the specific colors quote page, the page before adding the floor to your shopping cart. There is a small cost associated with each sample. Sample requests by phone are not accepted.

to the top
How to Calculate Flooring Quantity

Laminates, Hardwood and Ceramic Tile Calculator:

These products are sold by the box. First, calculate the square footage needed by multiplying the width of the room in feet by the length of the room in feet, rounded to the nearest whole number:
15'6 by 16'8 would be 16 feet x 17 feet = 272 square feet Next, if a box contains 20 square feet, then you will need 14 boxes for a total of 280 square feet.

Please remember you may need to figure up to 10% extra material for waste based on industry standards. Consult with your professional installer for accurate footage needed since you are responsible for the quantity ordered.

Sheet Vinyl or Carpet Calculator:

Sheet vinyl and carpet are sold by the square foot. Sheet vinyl may be available in standard 12 foot widths, and some styles are available in 6 foot widths. Carpet is available in 12 foot width, and some are available in 13'6" or 15 foot widths. Calculate the square footage needed by multiplying the width of the room by the length of the room, rounded to the nearest whole number.

Please remember you may need to figure up to 10% extra material for waste or pattern match. Consult with your professional installer for accurate square footage needed since you are responsible for the quantity ordered. Please note large quantity orders may be filled in multiple rolls with the same dye lot.

to the top
Manufacturer's Warranties

NetFloors.com guarantees your purchase to be first quality and ensures that all manufacturers stand behind their warranties. Warranties vary from product to product and are available online .

to the top
Return Policy

NetFloors.com guarantees your satisfaction. If for any reason you are not satisfied, return the merchandise for a refund with the following guidelines: All returns require a Return Authorization Number. When you receive a return authorization number you will be given shipping instructions. You are responsible for all return shipping charges .All requests for return must be made within 15 days of receiving product.

Laminate Hardwood or Ceramic Tile

You may return the entire shipment of unopened, factory sealed cartons after receipt of a return authorization number. The return maybe subject to a re-stocking and handling fee. We do not accept returns on all accessories and moldings.

Area Rugs

You may return a rug in original condition within 15 days after receipt of return authorization number. The return maybe subject to a re- stocking and handling fee. Please do not send the rug to manufacturer.

Carpet and Sheet Vinyl

You may return uncut and uninstalled carpet or sheet vinyl after receiving a return authorization number. It maybe subject to a re- stocking and handling fee.

* Please do not send the rug or rugs to manufacturer
* All returns require an authorization number

to the top
Cancellations

If for any reason you need to cancel your order, you must contact FloorsOnly.com as soon as possible. There may be a restocking fee of 25% on all cancelled order.
If the product is in transit, you will be responsible for the cost of shipping to and from the scheduled destination. Product must be in the same condition it was received.
All order cancellations must have a return authorization number.
Returns will not be accepted for trims, moldings or overages not used.

to the top
Security Policy

The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust and will work to protect the security and privacy of any personal information you provide to us.
We want you to feel completely secure when ordering from NetFloors.com. We use a technology called SSL with encrypts sensitive information before it is sent over the internet.

to the top
Minimum Order

Minimum order of $ 500.00 may apply.

to the top
Do you offer volume discounts?

Absolutely, NetFloors.com offers discounts for those customers buying in large quantities.

to the top
Contact
Order Desk: orders@netfloors.com

Today`s Specials

MANNINGTON
Classic
Hardwood
Classic Eleganceclick here to learn more
  

Email Sign-Up

Exclusive Offers  &
Product Updates

?
Questions? Offline for the moment... leave the messege
Internet Marketing and SEO by OneStopMarketing.com
web design by necraftmedia.com
SSL