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These limited warranties apply to you only if you: (1) are the original consumer purchaser of any Anderson hardwood floor; (2) have paid in full for your hardwood floor, and (3) have purchased the hardwood floor for your own personal residential use and not for resale. These warranties ARE NOT transferable or assignable and they DO NOT apply to nonresidential, rental, or commercial purchases/installations.
(Limited lifetime for Freedom Floors, Rhino Tuff Floors, Della Mano Floors, and Mountain Series Floors; Three years for Special Series Floors.)
Every
In the event that the plies should separate due to gluebond failure, or in the event that the flooring should buckle, warp or twist in a normally maintained humidity range (35%–55% R.H.). Anderson will, at our option, either: (1) repair the defective plank(s); (2) replace the defective plank(s); or (3) refund the purchase price if we are unable to provide a replacement and repair is not commercially practical or cannot be timely made, or if you accept a refund. This is the sole and exclusive remedy under this limited warranty. This limited warranty is effective for as long as you own your floor as defined under the ‛Who is Covered Under the Warranties?‛
LIMITED LIFETIME ADHESIVE BOND WARRANTY
Anderson will warrant to the original purchaser only that the floor will not release from the sub-floor due to moisture migrating from beneath the sub-floor, ONLY under the following conditions: (1) at the time your Anderson floor is installed the sub-floor is visually dry with no prior history of moisture problems, (2) The Anderson floor is installed according to the installation instructions using either A.F.B. Duck-Glue™, A.F.B. Duck-Thane™ adhesive, or an Anderson approved equivalent.
If the planks should release from the sub-floor Anderson will at our option repair or replace the loose plank(s) ONE TIME ONLY or refund the purchase price (as further defined below) This is the sole and exclusive remedy under this limited warranty.
This limited lifetime warranty is effective for as long as you own your floor as defined under the ‛Who is Covered Under the Warranties‛.
SPECIAL NOTE: WARRANTY LIMITATIONS FOR STAPLE-DOWN OR NAIL-DOWN INSTALLATIONS. (APPLIES TO ALL WARRANTIES UNDER WHICH ANDERSON IS OR MAY BE OBLIGATED). Our products are not warranted against squeaking, popping or crackling when using staple-down or nail-down installation methods. Some squeaking, popping, or crackling is possible when using staple-down or nail-down installation methods.
Anderson floors are NOT warranted against these occurrences UNLESS the tongue or groove is found to be manufactured out of specification. The possibility of squeaking, popping, or crackling may be aggravated in arid areas or in extremely dry conditions. In addition, Anderson floors are not warranted against staple or nail pullout from the subfloor.
SUBFLOOR MOISTURE DAMAGE LIMITED WARRANTY Anderson offers a solution to moisture emission concerns with concrete subfloors. A.F.B. Duck-Shield™, used in conjunction with A.F.B. Duck-Glue™ or A.F.B. Duck- Thane™ offers a moisture reduction system second to none and is highly recommended for most grades of flooring.. Anderson will warrant against damage to your hardwood flooring, such as delamination, discoloration, twisting, gapping, warping or buckling due to subfloor moisture migration, under the following conditions: (1) When A.F.B. Duck- Shield™ is applied in accordance with all label directions, and is used in conjunction with A.F.B. Duck-Glue™ or A.F.B. Duck-Thane™; and (2) when your hardwood flooring is installed in accordance with Anderson’s installation instructions (which are included with your purchase package). In the event of damage to the hardwood flooring due to subfloor moisture transmission caused by seal failure when the above stated conditions are met, Anderson will, at our option, either (1) repair the defective plank(s); (2) replace the defective plank(s); or (3) refund the purchase price as further defined below. This is the sole and exclusive remedy under this limited warranty. This limited warranty is effective for as long as you own your floor as defined under the ‛WHO IS COVERED UNDER THE WARRANTIES?‛ Section above. TYPICAL MOISTURE DAMAGE Contact 1-800-763-7272 for information about the compatibility of these and other products with other flooring, and for any warranty coverage that may be available from the manufacturer of A.F.B. Duck-Shield™. LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR Note: Gloss Reduction and Scratches in the finish are not considered surface wear and are not covered under this warranty.
(10 years for A.F.B. Duck-Shield™)
(Does not apply to Special Series Floors)
Anderson cannot be certain of compatibility of other seals and adhesives other than the compatibility of A.F.B. Duck-Shield™ with A.F.B. Duck-Glue™/A.F.B. Duck-Thane™ adhesive. In addition, Anderson cannot warrant the performance of other manufacturers’ flooring products.
Under no circumstances shall Anderson be held responsible, under any of these limited warranties or under any express or implied warranty, for any defects or damage caused by other flooring products.
BE AWARE THAT cracks in the concrete subfloor MUST be repaired in conjunction with application of A.F.B. Duck-Shield™. Migration of water through cracks in the concrete will void these limited warranties. Also, moisture from above or flooding of the surface of the hardwood flooring is NOT covered under these limited warranties.
15 Year Warranty for Freedom Floors™
PLEASE REFER BELOW TO WARRANTY EXCLUSIONS: "Recoating and Finishing Alterations" regarding specific exclusions for this limited warranty as to any finish or non-factory-applied finish (finishes applied by the owner or installer).
In addition, REFER BELOW TO WARRANTY EXCLUSIONS: "Improper Maintenance" regarding specific exclusions for this limited warranty as to improper maintenance.
Special Series (Character Grade)
Information
Anderson manufactures its product to exceed industry standards (ANSI/HPVA EF 2002). These standards for Character Grade product ensure you of a serviceable floor in our Special Series. Varying sound wood characteristics are permitted in Anderson Special Series; e.g., burls, checks, discoloration, filling, sound knots, rough grain, mineral streaks and worm holes, which are all considered acceptable character marks. Average cutting waste is 7%.
Note: All warranty exclusions, disclaimers and limitations, including the available remedies, stated throughout this booklet apply to Special Series.
Anderson takes the environment seriously. Anderson supports the Best Management Practices (BMPs) for timber harvesting. Our environmental goals include: wildlife preservation, forest regeneration, limiting soil erosion, and making the most efficient use of all our raw materials. Upon receiving your warranty registration, Anderson will plant a hardwood tree in one of America’s Heritage Forests through the Hardwood Forest Fund. Other flooring manufacturers such as carpet and sheet vinyl companies cannot guarantee that they renew the resources from which their products are made. Wood is the only natural, renewable resource in the flooring industry.
You must provide this registration information within sixty days from the date of purchase, in order to get coverage under any of these limited warranties; in other words, registration is a precedent to coverage under these limited warranties.
PLEASE ALSO NOTE that in order to make any claim under these warranties, evidence of the following must be presented to Anderson: (1) proof of purchase, including purchase date and the identity of the original purchaser; and (2) installation location. Without such proof, NO WARRANTY COVERAGE WILL APPLY.
ANDERSON'S CURATIVE ACTIONS/REMEDIES
Anderson has gone to great lengths to provide a quality product of lasting value and beauty. Our limited warranty is based on common sense principles for use and care of wood products and is consistent with HPVA standards for laminated wood flooring (Tables 2 & 3 & 4 and appendix section A4).
INCLUDED IN THE ABOVE TERMS AND CONDITIONS OF EACH LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE FOR THESE WARRANTIES. NOTHING STATED IN THIS SECTION (‛ANDERSON’S CURATIVE ACTIONS/ REMEDIES‛ IS INTENDED TO MODIFY, LIMIT, OR EXPAND THE SPECIFICALLY LISTED REMEDIES UNDER THESE LIMITED WARRANTIES. IF, HOWEVER, YOU ARE FOUND TO BE ENTITLED TO COVERAGE UNDER ANY WARRANTY, EXPRESS OR IMPLIED, IN ADDITION TO THOSE SPECIFICALLY LISTED ABOVE, AND YOU CAN PROVE THAT ANDERSON BREACHED SUCH WARRANTY, THEN YOUR ‛SOLE AND EXCLUSIVE REMEDY (SEE BELOW) FOR ANY PROVEN BREACH IS EITHER (AT THE OPTION OF ANDERSON): (1) REPAIR THE DEFECTIVE PLANK(S); (2) REPLACEMENT OF THE DEFECTIVE PLANK(S); OR (3) REFUND THE PURCHASE PRICE IF WE ARE UNABLE TO PROVIDE A REPLACEMENT AND REPAIR IS NOT COMMERCIALLY PRACTICAL OR CANNOT BE TIMELY MADE, OR IF YOU ACCEPT A REFUND AS FURTHER DEFINED BELOW.
IF THE REMEDY ANDERSON SELECTS IS FOUND TO FAIL IN ITS ESSENTIAL PURPOSE, THEN ANY FURTHER REMEDY TO WHICH YOU MAY BE ENTITLED IS SOLELY AND EXCLUSIVELY LIMITED TO ONE OF THE REMAINING REMEDIES (OF THE THREE OPTIONS, DESCRIBED ABOVE IN THE LIMITED WARRANTIES), WHICH SHALL BE CHOSEN BY ANDERSON.
DEFINITION OF "REFUND OF THE PURCHASE PRICE"
UNLESS DEFINED ELSEWHERE (E.G., SEE DEFINITION IN SECTION ENTITLED ‛LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR‛), THE TERM ‛REFUND OF THE PURCHASE PRICE‛ SHALL MEAN THE FOLLOWING: THE AMOUNT YOU ORIGINALLY PAID FOR THE FLOORING, AS SHOWN ON YOUR ORIGINAL INVOICE, WHICH INVOICE YOU ARE REQUIRED TO PRODUCE. IF YOU ARE UNABLE TO PRODUCE YOUR ORIGINAL INVOICE, ANDERSON WILL USE ITS STANDARD PRICING TABLES TO DETERMINE THE AMOUNT OF YOUR REFUND. NOTE THAT THE REFUND AMOUNT DOES NOT INCLUDE ANY COST INCURRED FOR REMOVAL/REPLACEMENT OF CABINETS, APPLIANCES, OR OTHER FIXTURES.
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Wood is a natural product containing natural variations in color, tone, and graining. Anderson cannot warrant against natural variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank. Improper Installation: The floor must be installed according to Anderson’s installation guidelines. Detailed installation instructions are included in cartons of Anderson hardwood flooring. Damage caused by improper storage, handling or installation methods invalidates these warranties. Improper preparation of, or deficiencies in, the subfloor/floor joist assembly, including but not limited to excessive floor deflection, uneven or irregular subfloor surface (particularly at joints) or voids in the subfloor, are not covered under these warranties. Check to be certain that the subfloor is within structural and manufacturing requirements. Defects or failures of other manufacturers’ products at the subfloor assembly, including but not limited to subfloor material, fasteners, patching compound, adhesives, and other floor coverings (except as provided above in the A.F.B. DUCK-GLUE™ or A.F.B. DUCK-THANE™ ADHESIVE LIMITED WARRANTY and the A.F.B. DUCK-SHIELD™ LIMITED WARRANTY), will invalidate these limited warranties. In no event shall Anderson be held responsible for any damage caused to your hardwood flooring by other manufacturers’ products, other than as provided above in the A.F.B. DUCK-GLUE™/A.F.B. DUCK-THANE™ ADHESIVE LIMITED WARRANTY and the A.F.B. DUCK-SHIELD™ LIMITED WARRANTY. Other items not covered under the limited warranties include construction traffic abuse to the surface of the flooring; use of non-recommended nailers, staplers, or adhesives; end gapping due to mastic memory or improper seating of planks during installation; squeaking, popping, or crackling by any cause other than the mismanufacture of the tongue or groove. (Popping sounds caused by depressions in the subfloor ARE NOT covered under these limited warranties.) Improper Maintenance - Floor maintenance must follow the recommendations outlined in this guide. Damage to the flooring such as dents, scratches, or dulling of the finish are NOT covered. Wet or damp-mopping your floor with water or other substances will also invalidate these limited warranties. In addition, the following are NOT covered under these limited warranties: use of hardwood cleaning machines such as Hoover Floor Mate, Clorox Ready Mop, Swiffer Wet and Wet Jet, use of non-recommended maintenance and floor-care products, including but not limited to oil soaps, liquid or paste wax products, other household cleaners that contain lemon or tung oils; wet- or damp-mopping with water; neglect or abuse of the hardwood floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents; not using dollies and protective plywood when moving heavy objects; furniture or appliances having dirty or improperly operating casters; spiked and/or damaged heels; pet claws and scratches; falling or dropped objects which can dent or fracture the flooring and finish; and dents or scratches in the flooring caused by furniture, appliances, casters or normal foot traffic. Wood is a natural product containing natural variations in color, tone, and graining. Anderson cannot warrant against natural variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank. Improper Installation: The floor must be installed according to Anderson’s installation guidelines. Detailed installation instructions are included in cartons of Anderson hardwood flooring. Damage caused by improper storage, handling or installation methods invalidates these warranties. Improper preparation of, or deficiencies in, the subfloor/floor joist assembly, including but not limited to excessive floor deflection, uneven or irregular subfloor surface (particularly at joints) or voids in the subfloor, are not covered under these warranties. Check to be certain that the subfloor is within structural and manufacturing requirements. Defects or failures of other manufacturers’ products at the subfloor assembly, including but not limited to subfloor material, fasteners, patching compound, adhesives, and other floor coverings (except as provided above in the A.F.B. DUCK-GLUE™ or A.F.B. DUCK-THANE™ ADHESIVE LIMITED WARRANTY and the A.F.B. DUCK-SHIELD™ LIMITED WARRANTY), will invalidate these limited warranties. In no event shall Anderson be held responsible for any damage caused to your hardwood flooring by other manufacturers’ products, other than as provided above in the A.F.B. DUCK-GLUE™/A.F.B. DUCK-THANE™ ADHESIVE LIMITED WARRANTY and the A.F.B. DUCK-SHIELD™ LIMITED WARRANTY. Other items not covered under the limited warranties include construction traffic abuse to the surface of the flooring; use of non-recommended nailers, staplers, or adhesives; end gapping due to mastic memory or improper seating of planks during installation; squeaking, popping, or crackling by any cause other than the mismanufacture of the tongue or groove. (Popping sounds caused by depressions in the subfloor ARE NOT covered under these limited warranties.) Improper Maintenance - Floor maintenance must follow the recommendations outlined in this guide. Damage to the flooring such as dents, scratches, or dulling of the finish are NOT covered. Wet or damp-mopping your floor with water or other substances will also invalidate these limited warranties. In addition, the following are NOT covered under these limited warranties: use of hardwood cleaning machines such as Hoover Floor Mate, Clorox Ready Mop, Swiffer Wet and Wet Jet, use of non-recommended maintenance and floor-care products, including but not limited to oil soaps, liquid or paste wax products, other household cleaners that contain lemon or tung oils; wet- or damp-mopping with water; neglect or abuse of the hardwood floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents; not using dollies and protective plywood when moving heavy objects; furniture or appliances having dirty or improperly operating casters; spiked and/or damaged heels; pet claws and scratches; falling or dropped objects which can dent or fracture the flooring and finish; and dents or scratches in the flooring caused by furniture, appliances, casters or normal foot traffic. Improper Environment - Anderson floors are not warranted against damage caused by man made or natural disasters, including but not limited to leaking or broken plumbing, landscape watering/irrigation, fire, flood, earthquake, insect infestation, or standing water during or after construction. Anderson also does not warrant against: (1) moisture infiltration from side walls or from any source other than through the subfloor as stated above under the terms of the limited warranties; (2) normal wearing of the finish in high traffic areas, pivot points and seating areas; or (3) other extraordinary circumstances such as extreme low humidity (below 35% for an extended period of time). In extreme low humidity conditions (below 35%), planks may shrink and/or exhibit surface checking until the humidity returns to a normal level. Surface Checking - Occasional cracks or checks in the surface of wood due to low relative humidity (dryness) are inherent in all wood products. Anderson research and experience shows that some species of wood are more susceptible to this phenomenon than others. After years of testing Anderson has developed the species humidity map. (See picture at left.) Recoating and Finish Alterations - Alterations to the finish or non- factory-applied finishes (finishes applied by the owner or installer), including but not limited to refinishing or recoating, are NOT part of the Limited Warranty for residential finish wear stated above and therefore ARE NOT warranted by Anderson. Natural Sunlight - The sun and its UV rays cause the aging of wood and therefore can cause the stain and/or wood to fade and/or change color. This includes any showroom sample/models. Therefore, fading or discoloration due to exposure to sunlight and its UV rays are not covered by these warranties. Use draperies or shades to help block out most of the sun’s harmful rays. Samples or models in the showroom may also fade, making an exact match to new flooring impossible. Custom finishing and staining of interior millwork and/or cabinets should be done from the actual floor to be installed, not a showroom sample, if a color and/or gloss match is desired. Radiant-heated Slabs - Installation over radiant-heating systems is NOT recommended and will void these limited warranties. LIMITED WARRANTY EFFECTIVE DATE The above limited warranties become valid and effective only after the following have occurred: (1) payment in full for the flooring and installation; and (2) receipt of your limited warranty registration information through the card included in your purchase package..) NOTE: Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. Prior to installation, dry-lay the floor, blending the planks from several cartons to determine optimum appearance and to detect flaws. Anderson IS NOT responsible for any costs associated with repairing or replacing planks with apparent defects after the floor is installed. ANY WARRANTIES ARISING OUT OF THIS SALE IN ADDITION TO THE ABOVE LIMITED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR: 25 YEARS ON RHINOTUFF, MOUNTAIN SERIES, AND DELLA MANO; 15 YEARS ON FREEDOM FLOORS™, 3 YEARS ON SPECIAL SERIES FLOORS; AND 1 YEAR FOR WHITE FINISHED FLOORS. ANDERSON SHALL NOT BE LIABLE FOR LOSS OF USE OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES OR DAMAGES INCURRED BY THE PURCHASER OR BY ANY OTHER PERSON. FOR ADDITIONAL LIMITATIONS ON WARRANTY REMEDIES, SEE THOSE LIMITATIONS LISTED IN THE SPECIFIC SECTION ON EACH LIMITED WARRANTY, AS WELL AS THE SECTION ABOVE ENTITLED ‛ANDERSON’S CURATIVE ACTIONS/REMEDIES‛. THE REMEDIES AS MORE FULLY DESCRIBED IN THESE WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR ANY BREACH BY ANDERSON THAT YOU CAN PROVE OF THE EXPRESSED AND IMPLIED WARRANTIES ARISING FROM THIS SALE. THESE WARRANTIES EXCLUDE CONSEQUENTIAL AND INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO REMOVAL OR DAMAGE TO MOLDINGS, CABINETS, BUILT-IN APPLIANCES, CARPETING, DRYWALL, WALLPAPER, AND PAINT. THE REMEDIES IN THESE WARRANTIES EXCLUDE ALL RELOCATION COSTS ASSOCIATED WITH ANY REPAIR OR REPLACEMENT OF THE FLOORING. YOU UNDERSTAND AND AGREE THAT ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE SOLELY YOUR RESPONSIBILITY AND ARE EXCLUDED AS A POTENTIAL REMEDY FOR ANY BREACH BY ANDERSON THAT YOU CAN PROVE OF THE EXPRESSED AND IMPLIED WARRANTIES ARISING FROM THIS SALE. FOR FURTHER INFORMATION ON THE SOLE REMEDIES AVAILABLE TO YOU, SEE SECTION ENTITLED ‛ANDERSON’S CURATIVE ACTIONS/REMEDIES‛. SOME STATES DO NOT ALLOW LIMITATIONS ON THE AVAILABLE REMEDIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. UNLESS A STATEMENT MADE IN THIS DOCUMENT IS SPECIFICALLY IDENTIFIED AS A WARRANTY, ANY OTHER STATEMENTS MADE HEREIN, OR BY YOUR SELLER, ARE NOT WARRANTIES AND ARE NOT PART OF THE BASIS OF THE BARGAIN FOR THE SALE OF THE HARDWOOD FLOORS. ANY AND ALL WARRANTIES, EXCEPT THOSE LIMITED WARRANTIES PROVIDED HEREIN, ARE SPECIFICALLY DISCLAIMED AND EXCLUDED. SOME STATES DO NOT ALLOW LIMITATIONS ON THE AVAILABLE REMEDIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. UNLESS A STATEMENT MADE IN THIS DOCUMENT IS SPECIFICALLY IDENTIFIED AS A WARRANTY, ANY OTHER STATEMENTS MADE HEREIN, OR BY YOUR SELLER, ARE NOT WARRANTIES AND ARE NOT PART OF THE BASIS OF THE BARGAIN FOR THE SALE OF THE HARDWOOD FLOORS. ANY AND ALL WARRANTIES, EXCEPT THOSE LIMITED WARRANTIES PROVIDED HEREIN, ARE SPECIFICALLY DISCLAIMED AND EXCLUDED. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF SOUTH CAROLINA AND ANY APPLICABLE FEDERAL LAWS OF THE UNITED STATES OF AMERICA. ANY ACTION BROUGHT SEEKING THE RESOLUTION OF ANY CONTROVERSY ARISING OUT OF OR RELATING TO ANY WARRANTIES REFERENCED HEREIN SHALL BE BROUGHT IN THE COURTS OF THE STATE OF SOUTH CAROLINA OR IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF SOUTH CAROLINA. During the warranty period, should you have any problems with your Anderson floor, please contact the floor covering dealer who sold the product or the builder who installed it within 30 days from the date the problem occurs. You may also contact Anderson Hardwood Floors directly for additional assistance. |
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