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Shaw's Star Selling System makes our warranties easy to understand and, even more importantly, easy to compare.
Shaw's Star Selling System is a labeling approach that assigns specific criteria for each of three carpet categories: 3-Star, 4-Star, and 5-Star. The system works across all of Shaw's residential carpet brands.
Although there are a few exceptions within categories, the packages of features and benefits for each of the star ratings are outlined below:
3-Star
Residential products in this carpet category carry the following warranties:
- Shaw Limited 5-Year Quality Assurance Warranty (warranty against manufacturing defects)
- Limited 5-year generic stain warranty (Stain Safety™ or other)
- Limited 5-Year TEXTUREGARD® texture retention warranty, if the product meets stringent performance requirements and rating guidelines.
4-Star
Residential carpet products in this category carry the following warranties:
- Shaw Limited 7-Year Quality Assurance Warranty
- Limited 7-year stain and soil warranty (either Shaw's R2X™ Stain and Soil Repellent, DuPont
- Stainmaster™, or Scotchgard™ Soil and Stain Release)
- Limited 7-year texture retention warranty, if the product meets stringent performance requirements and rating guidelines.
5-Star
Residential carpet products in this category carry the following warranties:
- Shaw Limited 10-Year Quality Assurance Warranty
- Limited 10-year stain and soil warranty (either Shaw's R2X™ Stain and Soil Repellent, DuPont Stainmaster™, or Scotchgard™Soil and Stain Release)
- Limited 10-year texture retention warranty, if the carpet product meets stringent performance requirements and rating guidelines
- 30-Day Customer Satisfaction Guarantee
- 5-Star products are also backed with SoftBac®Platinum which carries a ten-year no-wrinkle/no re-stretch guarantee.
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